CRM
Varied Solutions for Pre and Post Sales for Customer Relationship Management systems have been developed by our Team. The target clientelle has been Banks, Financial Firms, Traders and Distributors.
The Kiln Management System enables the client to monitor bricks procured and consumed by their customers for the Kiln installations at their plants. The production achieved by each brand of brick at different burning zones are monitored via a graphical representation. The Customers are given access to view their inventory status as well as the quality of the bricks consumed online.
Technology Used: ASP.Net, MS-SQL Server 2000, SQL Reporting Services
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Sales and Service
System tracks down enquiries and quotations made by the sales executives. The quotation entered is exported to a word document. Turnaround time as well as success ratios are monintored. Required information is transfered from the Financial Accounting system. Services calls are entered, scheduled and then assigned as per the accumulating knowledge database. The Service Bill is generated, and the bills receivable is tracked.
Technology Used: Visual Basic, MS-SQL Server 2000, Crystal Reports
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Sales Analysis
Data from the Financial Accounting System is imported and used for generation of various Sales Reports. The reports are generated at the Region, Metro, Manager, Distributor and Customer level for Products. The system aids the marketing team in tracking its profitable areas as well as lost customers.
Technology Used: Visual Basic, MS-SQL Server 2000, Crystal Reports
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Client Contact Details
Client meetings and follow-up actions are monitored by this system. This enables the management to monitor and supervise meetings conducted for the high priority customers.Technology Used: Visual Basic, MS-ACCESS, Crystal Reports
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Customer Care Units
The Systems developed were used by different divisions of the Bank for tracking customer communication regarding their Accounts. Sales/Service Reports were generated by the system to monitor turnaround time achieved in resolving customer enquiries as well as monitoring the pending enquiries.
Technology Used: Foxpro Windows
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